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Bexar Soap’s Wholesale Policies

RETURN POLICY: Bexar Soap Co. will accept returns within 5 days of order delivery.  There is a 15% restocking charge for all returned orders.

Please note that our products are offered at wholesale cost to retailers with a valid sales permit ID for the purpose of resale only. Generally, our wholesale products are priced 50% below our MSRP. Due to the immense savings, we have certain criteria that must be met in order to open a wholesale account:

Upon approval, you must complete a wholesale account application, providing your EIN, and Sales & Use Tax ID.  Your store must meet the standards of the Bexar Soap Co. brand and not dilute the image we promise to uphold for our wholesale family.

Accounts will be reviewed annually. We reserve the right to cancel an account if Bexar Soap Co.’s goods are not being well maintained, stocked in suitable temperatures, displayed well, kept in good hygiene (sample/tester products replaced as needed) or if the account changes ownership. Duplication or adulteration of products or packaging or falsely representing products as your own is strictly prohibited. Bexar Soap Co. does not allow our products to be sold on any type of auction site. Soaps can only be sold at physical location provided to Bexar Soap Co. at the time of order, and soaps must be sold under and by the company whose TAX ID number is on file. Soaps cannot be sold at temporary locations not previously approved by Bexar Soap Co. (such as art & craft festivals). Bexar Soap Co. soaps cannot be sold at consignment shops, secondhand stores, or stores that contain previously owned products (without prior approval). We reserve the right to limit or discontinue the selling of our products to parties with sales and distribution strategies not compatible to those of Bexar Soap Co.

Order Fulfillment: Fulfillment can take up to 3 weeks depending upon stock levels, and therefore all wholesale clients are asked to plan accordingly. If all products in your order are in stock and ready, you should receive your order within 2 weeks unless expedited shipping is selected. Seasonal items can be limited during the off season, please ensure you confirm if there is a time frame in which certain products are available. Back-ordered items can take up to 5 weeks to arrive. Please specify if you would like items to be sent as they are ready or held until the order is able to be shipped in full. Additional shipping fees may apply.

Shipping & Handling: The shipping charges quoted in your order are based on the total weight of the products chosen via USPS Ground. All orders will have Delivery Confirmation added. Orders shipped via USPS will require mandatory insurance based on the wholesale value of the order. If you would like us to use your shipping account, please include all necessary acct info.

Wholesale Payments: Orders must be paid for in full in U.S. currency prior to shipment. Currently, we do not offer payment terms (Net 30, 60, 90, etc). We accept all major credit cards including AMEX, checks (with a 10 day hold for processing), cashier’s checks, and US money orders. Returned checks due to insufficient funds will be charged a $60 fee. Credit Card charges will appear on your statement as Bexar Soap Co.

Wholesale Returns & Restocking Fees: We stand behind our products and want to maintain a great relationship with our retailers. After all, you’re family! All retail orders come with a 5 day money back guarantee. Items must be in resalable condition. Simply return the merchandise with the original invoice and a note stating your reason for return and we’ll gladly refund your purchase price. Shipping & handling charges are not refundable, and a 15% re-stocking fee will be deducted from the refund.

Lost, Incorrect or Damaged Goods: If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials and contact us within 3 business days after its arrival. Shipments that arrive in damaged condition will be replaced only after the damaged merchandise has been returned to Bexar Soap Co. within 10 days of receipt for inspection. Shipments that have been determined to be lost, after thoroughly researching the package through delivery confirmation tracking, will be replaced. For both circumstances, a monetary refund will not be given.

Canceling/Changing Your Order: We move quickly, so we cannot guarantee that your order can be cancelled or altered after it has been placed. You may contact us as soon as possible to see if your order has already started to be processed. If it has not, we will be more than happy to make changes to it within 24 hours.

 Display: It is your responsibility to maintain a clean environment and replace tester products as needed. Failure to maintain a clean display and products can result in termination of your wholesale account.

Privacy Policy: We hate spam as much as you do and will never share your information with anyone. It is for our eyes only. The only automatic subscription is for our resellers who will be added to a reseller list to be notified of any important changes in policies, line sheets updates, and things of similar important nature that directly affect your account and sales. Sensitive information entered online is encrypted and transmitted using Secure Socket Layers.

Territory Limitations: The sale or distribution of Bexar Soap Co. products outside the United States or to a third party other than an end consumer is strictly prohibited unless specifically approved in writing by Bexar Soap Co. Bexar Soap Co. reserves the right to cancel or limit the sale of its products to parties whose sales and distribution strategies are incompatible with those of Bexar Soap Co.

Internet Retailer Requirements: Resellers must have privacy and customer service policies, as well as overall business ethics that are compatible with those of Bexar Soap Co. It is crucial that the Bexar Soap Co. family remain a reputable and trusted brand. All internet resellers must have a web address of their own to sell Bexar Soap Co.  products. You may not use a sub-directory of another company’s URL, such as an Amazon.com storefront. Additionally, you cannot sell products through any online auction site such as eBay. Bexar Soap Co. products should be represented as part of a category of like products and should make up only a portion of the offerings sold online by the web retailer. Once approved, we will send product photography free of charge for use on your website in order to maintain a consistent presentation of the brand. All Bexar Soap Co. material, including text from our website, ads, catalog, and other written documentation, may be used only with the express written consent of Bexar Soap Co. The presentation of the Bexar Soap Co. line on your site must clearly differentiate from Bexar Soap Co. company websites and must not confuse a “reasonable consumer”. Bexar Soap Co. will review your website prior to setting up an account and reserves the right to refuse sales at its discretion Bexar Soap Co. will also review your site periodically to ensure ongoing compliance with this policy.

By placing a wholesale order, you are stating that you understand and adhere to all policies set forth by Bexar Soap Co.